MyLocalSaathi
MyLocalSaathi
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Your Privacy Matters

Privacy Policy

Last updated: September 20, 2026

This Privacy Policy explains how MyLocalSaathi ("we", "our", "us") collects, uses, and protects information about you when you use our platform.

Plain-English Summary: We collect only what we need to run the platform. We don't sell your data. Business listing info is publicly visible by design. You can delete your account anytime.

1. Information We Collect

1.1 Information You Provide

When you register an account, list a business, or contact us, we collect information you voluntarily provide, including:

•Name, email address, and phone number — used to create and manage your account.
•Business information — name, address, category, photos, hours, and description when you add a listing.
•Messages and enquiries — content you submit through our contact forms or support channels.

1.2 Information Collected Automatically

When you use MyLocalSaathi, we automatically collect certain technical information:

•Device and browser data — IP address, browser type, operating system, and device identifiers.
•Usage data — pages visited, search queries, clicks, and time spent on the platform.
•Location data — approximate location derived from your IP address or, with your permission, your device's GPS to show nearby businesses.
•Cookies and similar technologies — see our Cookie Policy for full details.

1.3 Information from Third Parties

We may receive information about you from third-party services, such as:

•Google or social login providers — if you choose to sign in using a third-party account.
•Payment processors — for premium listing plans (we do not store full card details).

2. How We Use Your Information

We use the information we collect to:

•Provide, maintain, and improve MyLocalSaathi's services.
•Create and manage your user or business account.
•Display business listings to users searching for local services.
•Send transactional emails (account confirmation, password reset, listing approvals).
•Send optional service updates and newsletters — you may opt out at any time.
•Detect and prevent fraud, spam, and abuse.
•Comply with applicable laws and legal obligations.
•Analyse platform usage to improve features and user experience.

3. Sharing Your Information

We do not sell your personal data. We share information only in these circumstances:

•Publicly listed information — Business name, address, category, photos, phone, and hours are visible to all users by design.
•Service providers — We share data with trusted third-party vendors (hosting, email, analytics) bound by confidentiality agreements.
•Legal requirements — We may disclose data when required by law, court order, or to protect the rights and safety of our users or the public.
•Business transfers — In the event of a merger, acquisition, or sale, your data may be transferred as part of that transaction. We will notify you in advance.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account:

•Your profile and personal data are deleted within 30 days.
•Business listings you submitted may be retained in anonymised form for historical and analytical purposes.
•We may retain data for longer periods where required by law or legitimate business interests (e.g., fraud prevention).

5. Your Rights

You have the following rights regarding your personal data:

•Access — Request a copy of the personal data we hold about you.
•Correction — Ask us to correct inaccurate or incomplete information.
•Deletion — Request deletion of your personal data (subject to legal obligations).
•Opt-out — Unsubscribe from marketing emails at any time using the link in any email.
•Portability — Request your data in a structured, machine-readable format.

To exercise any right, contact us at privacy@mylocalsaathi.com. We will respond within 30 days.

6. Security

We implement industry-standard security measures including:

•HTTPS encryption for all data in transit.
•Encrypted storage for sensitive credentials.
•Regular security audits and access controls.

No system is 100% secure. If you suspect unauthorised access to your account, contact us immediately at support@mylocalsaathi.com.

7. Cookies

We use cookies and similar tracking technologies to provide and improve our services. You can control cookies through your browser settings. For full details, please read our Cookie Policy at /cookie-policy.

8. Children's Privacy

MyLocalSaathi is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a prominent notice on the platform before the changes take effect. The "Last Updated" date at the top reflects the most recent revision.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out:

•Email: privacy@mylocalsaathi.com
•Address: MyLocalSaathi, Bokajan, Karbi Anglong, Assam — 782480, India
•Contact Form: /contact
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