Refund Policy
Last updated: September 20, 2026
Our refund policy for paid listing plans and premium features on MyLocalSaathi.
Note: Basic (free) listings on MyLocalSaathi are always free and not subject to any charges. This policy applies only to paid premium listing plans and add-on features.
1. Our Plans
MyLocalSaathi offers paid premium plans that unlock enhanced features such as priority placement, analytics, enhanced photos, and promotional badges. Plans are available on a monthly or annual billing cycle.
2. Cancellations
You may cancel your paid plan at any time through your Business Dashboard or by contacting us at support@mylocalsaathi.com.
- •Monthly plans: Access continues until the end of the current billing period. No further charges are made.
- •Annual plans: Access continues until the end of the annual period. We do not offer pro-rated refunds for the unused portion of annual plans unless covered under Section 3.
3. When Refunds Are Eligible
We offer refunds in the following circumstances, provided a request is made within 7 days of the charge date:
You were charged twice for the same plan.
A technical error on our platform prevented access to paid features.
You were charged for a renewal after cancelling your plan prior to the billing date.
Your listing was rejected by our team after you paid for a premium plan, with no policy violation on your part.
4. When Refunds Are Not Applicable
Refunds will not be issued in the following cases:
You changed your mind after purchasing a plan.
Your listing was removed due to a policy violation (false information, spam, prohibited content).
You did not use the paid features during the billing period.
Refund request is made more than 7 days after the charge date.
Partial-month refunds for annual plans cancelled mid-term.
5. How to Request a Refund
To request a refund, email us at support@mylocalsaathi.com with the subject line "Refund Request" and include:
Your registered email address
The name of the business listing
The date and amount of the charge
Reason for the refund request
We will review your request and respond within 5 business days. Approved refunds are processed back to your original payment method within 7–10 business days, depending on your bank or payment provider.
6. Payment Disputes / Chargebacks
If you believe you have been incorrectly charged, please contact us before initiating a chargeback with your bank. Initiating a chargeback without contacting us first may result in suspension of your account pending investigation. We are committed to resolving billing issues fairly and quickly.
7. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of paid features after changes constitutes acceptance of the revised policy.
Need Help?
For billing questions or refund requests, contact us at support@mylocalsaathi.com or visit our contact page.